The owners of Spa Warehouse want their customers to know that VALUE is their number one goal when it comes to customer service.
Companies often draft a vision statement and/or a value statement when they start out. Many times, these statements are developed, presented to the staff and then put in a file until the owners think they need to revise it because of a low point. However, the Spa Warehouse owners make sure printed copies are around for the staff and available for any hot tub shopper. The outline would look like a chair with four legs holding up the seat, which represents the word VALUE.
The four legs are represented by the phrases:
- Our Reputation – Spa Warehouse staff has been selling and servicing spas in the Tri-State (Maryland, West Virginia & Pennsylvania) for over 30 years and the local owners want to maintain the excellent reputation built over those three decades. That reputation includes the superior products they choose to sell, which are selected based on serviceability and long-term reliability.
- Professional Installation – The Spa Warehouse staff will deliver and install the new hot tub in a professional manner and completely train the new owner on how to operate and maintain their new investment.
- Service After the Sale – Spa Warehouse’s experienced service technicians offer response times measured in hours and days, rather than weeks and months. This, combined with an extensive parts inventory, means our customers can count on their tub being taken care of and running at peak efficiency nearly 100 percent of the time. The Spa Warehouse staff also monitors the service hotline around the clock during the winters months, when extreme temperatures can do damage to a spa that is offline.
- Ongoing Support – Professional advice and in-house water testing services are available six days a week (closed on Sunday). We stock all the hot tub chemicals you will need to keep your spa water sparkling clean and we will help you keep it that way with words of wisdom that we have learned over the years.
We hope our value statement will convince you to at least visit our Hagerstown showroom on Pennsylvania Avenue and give us the chance to earn your business.
For directions to our Hagerstown store, click here. If you would like to speak with us before you visit, call 301-745-5978. If you need spa service, our professional technicians service hot tubs and spas throughout the Tri-State area, including Hagerstown, Greencastle, Chambersburg, Waynesboro, Martinsburg and parts of Frederick County, MD.